---
name: "RT::Interface::Email::Action::CommandByMail"
section: "3pm"
platform: "linux"
package: "librt-extension-commandbymail-perl"
version: "3.00-1.1"
release: "Debian 12 (Bookworm)"
platforms: ["linux"]
url: "https://new.carta.tech/RT::Interface::Email::Action::CommandByMail"
---

# RT::Interface::Email::Action::CommandByMail(3pm)

Change metadata of ticket via email

## NAME

RT::Interface::Email::Action::CommandByMail - Change metadata of ticket via email

## DESCRIPTION

This action provides compatibility with the new mail plugin system introduced in RT 4.4. It provides an alternate to the default comment and correspond handlers provided by RT.

### CBMHandleEither

This method is the CommandByMail version of RT's \_HandleEither.