---
name: "App::SD::CLI::Model::Ticket"
section: "3pm"
platform: "linux"
package: "sd"
version: "0.74-1"
release: "Debian 6.0 (Squeeze)"
platforms: ["linux"]
url: "https://new.carta.tech/App::SD::CLI::Model::Ticket"
---

# App::SD::CLI::Model::Ticket(3pm)

### add\_comment content =\> str, uuid =\> str

A convenience method that takes a content string and a ticket uuid and creates a new comment record, for use in other commands (such as ticket create and ticket update).

### metadata\_separator

A string of text that goes in the comment denoting the beginning of immutable ticket metadata in a string representing a ticket.

Immutable ticket metadata includes things such as ticket id and creation date that are useful to display to the user when editing a ticket but are automatically assigned by sd and are not intended to be changed manually.

### create\_record\_template \[ RECORD \]

Creates a string representing a new record, prefilling default props and props specified on the command line. Intended to be presented to the user for editing using Prophet::CLI::TextEditorCommand-try\_to\_edit\> and then parsed using "parse\_record\_template".

If RECORD is given, then we are updating that record rather than creating a new one, and the ticket string will be created from its props rather than prop defaults.

### parse\_record\_template $str

Takes a string containing a ticket record consisting of prop: value pairs followed by a separator, followed by an optional comment.

Returns a list of (hashref of prop =\> value pairs, string contents of comment) with props with false values filtered out.